Privacy Policy

Last updated: 2026-02-12

This Privacy Policy explains how Premium Soft Ventures ("we", "us", "our") collects, uses, discloses, and protects personal data when you visit our website, contact us, create an account, purchase subscriptions, or use the Dentalogic service.

If you are a Customer using Dentalogic to process patient or clinic data, please also read our Data Processing Agreement (DPA), which governs our processing of Customer Data on your behalf.

1. Who we are (Data Controller)
Premium Soft Ventures
Address: 13 Ard na Greine, New Ross, Co. Wexford, Y34NH67, Ireland
CRO: 758213
Email: ireland.psv@gmail.com

For most website and account administration data described in this policy, we act as the "Controller" under the GDPR.

2. Scope
This policy covers:
- Website visitors and marketing leads
- Prospective customers and inquiries
- Account owners and Authorized Users
- Billing and subscription administration

This policy does NOT describe in detail the Customer Data you upload into the Service (e.g., patient records). For such processing, we generally act as a Processor and the Customer acts as Controller; see our DPA.

3. Personal data we collect
We may collect the following categories:
A) Information you provide
- Account Registration Data: Full Name, Email Address, Clinic Name, Employees Count (to determine service scale), Phone Number (for access and support), and Country/Region.
- Support requests and communications
- Billing contact information

B) Payment information
Payments are processed by Stripe. We receive limited payment-related information (such as payment status, card brand, last 4 digits, billing country, and transaction identifiers). We do not store full card numbers.

C) Usage and device information
- IP address, browser type, device identifiers
- Log data and approximate location derived from IP
- Pages viewed, clicks, and interaction events (depending on your cookie choices)

D) Cookies and similar technologies
We use cookies and similar technologies. See our Cookie Policy.

4. How we use personal data (purposes)
We use personal data to:
- Provide, operate, and secure the Service
- Create and manage accounts
- Process subscriptions and manage billing
- Respond to inquiries and provide customer support
- Communicate service updates and administrative messages
- Improve the website and Service, analytics, and troubleshooting
- Prevent fraud and abuse and comply with legal obligations

5. Legal bases (GDPR)
Depending on the context, we process personal data based on:
- Contract: to provide the Service and manage subscriptions
- Legitimate interests: to secure, improve, and market our Service in a proportionate way
- Consent: for non-essential cookies and certain marketing communications where required
- Legal obligation: compliance, accounting, and responding to lawful requests

6. Marketing communications
Where permitted by law, we may send product and service information. You can opt out at any time using the unsubscribe link (where available) or by emailing ireland.psv@gmail.com.

7. Sharing and disclosures
We may share personal data with:
- Payment processor: Stripe (to process payments)
- Hosting, infrastructure, and security providers ("Subprocessors") to operate the Service
- Professional advisers (legal/accounting) where necessary
- Authorities if required by law

Subprocessors: We maintain a list of subprocessors used to deliver the Service. You may request the current list by contacting ireland.psv@gmail.com.

8. International transfers
We may use service providers that process data outside the EEA. Where this occurs, we use appropriate safeguards (such as EU Standard Contractual Clauses) and additional measures where required.

9. Data retention
We keep personal data only as long as necessary for the purposes described in this policy, including legal, accounting, or reporting requirements.

Typical retention examples (may vary):
- Billing records: retained as required by law
- Support communications: retained for a reasonable period
- Account data: retained while your account is active; limited retention after cancellation for compliance and restoration, then deleted or anonymized

10. Security
We implement appropriate technical and organizational measures to protect personal data (access controls, encryption in transit, backups, and monitoring). No method of transmission or storage is 100% secure.

11. Your rights
Depending on your location, you may have rights including:
- Access your personal data
- Rectify inaccurate data
- Erase data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent (where processing is based on consent)

To exercise rights, contact ireland.psv@gmail.com.

12. Complaints
If you are in Ireland, you can also lodge a complaint with the Irish Data Protection Commission (DPC). We encourage you to contact us first so we can help.

13. Children
The website and Service are not intended for children under 16.

14. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date will reflect the changes.